FAQs

DIETARY

Are your brownies Gluten Free?

Our brownies may be made gluten free at personal request. (Contact Us for more information) However, Chocolates such as Maltesers, Oreo, Twix, S’mores, TimTam and Kinder Bueno contain gluten and cannot be made gluten free. Please contact us at dzertzbrownies@gmail.com or Facebook messenger or Instagram direct message, for a personal made order secluded from other orders.

Are your brownies halal?

Our brownies do not contain any alcohol, drugs, gelatin or any animal products other than milk and eggs. Toppings such as Oreo, Caramilk, Reeses, Kinder Bueno, Bounty (Coconut) are halal. Maltesers, M&Ms, Twix, and Flake have been certified halal by the Halal Certification Authority - Australia. We personally do not consider TimTam and S'mores (Marshmallows) as halal.

Do your brownies contain traces of nuts?

Some of our brownies contain traces of nuts, not all. However, Please note that brownies are all made in bulk and may come in contact with nuts. Please contact us at dzertzbrownies@gmail.com or Facebook messenger or Instagram direct message, for a personal made order secluded from other orders.

ORDERS AND DELIVERIES

Next day Sydney delivery

We provided Next Day Deliveries. Cut-Off is at 12am (MIDNIGHT). Any orders made after the cut-off will be rolled over to the day after or future date specified. Please confirm your order a day before the date you wish to have the brownies delivered.

How long is delivery?

Your order will be sent out for delivery on the day you have specified. You should receive them on that day. However, There is no specific time you will receive your order. Deliveries as they are sent out on different times on different routes SYDNEY WIDE every day. 

Where do you deliver?

We deliver SYDNEY WIDE or any area within a 60km radius from our location to be exact! We just need at least a days notice to confirm an order and it can be sent straight to your doorstep.

Can you deliver to apartment and unit complexes?

Yes. Please clearly note the unit number when placing your order. Please provide a mobile number on your order so the driver can call to meet recipient downstairs.

Can I choose a delivery time?

Unfortunately not! Deliveries are sent out on different times to different locations every day based on a mapped route for efficiency. We do not go back and forth, to and from locations. Orders are usually delivered between 9am - 7pm. On busier days, they may be delivered past 7pm.

Delivery Fees

Delivery fees are programmed to quote based on km from our location. This automated price will be calculated and seen at checkout upon entering your delivery address.

HEATING AND STORAGE

How do I store my brownies?

For longer lasting brownies that taste good as new, transfer brownies to an airtight container in a cool dry place at room temperature, the brownies are good for two weeks from the day we send them. Microwave your brownies (20seconds) for the nostalgic fudge you had at your first bite. Care to pair with ice cream or milk!